Common questions
Quick answers.
Is this a real-money play lounge?+
No. Zella of UK Games is a play-for-fun lounge. Stars are virtual play credits and cannot be redeemed for cash or prizes.
Do I need to add a payment method?+
Never. We do not take payments of any kind, and we never ask for card details.
Who can join the lounge?+
Adults aged 21 and over residing in the United Kingdom.
How do daily stars work?+
Every 24 hours the account is refilled with a fresh basket of stars. Quests can add a few more.
Can I play on mobile?+
Yes — Zella runs in any modern browser on phone, tablet or desktop.
How do I pause my account?+
Account settings has one-tap pauses for 24 hours, 7 days, 30 days or longer.
How do I reach support?+
Open the live chat bubble at the bottom of any page, or email [email protected].
Where is the company based?+
Zella of UK Games Ltd is registered in England and Wales, with a studio in Marylebone, London.